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Revolutionize Your Customer Experience

By Colin Shaw

Product Image: Revolutionize Your Customer Experience

Revolutionize Your Customer Experience

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Description
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.
Product details
Edition:
1
Number of Pages:
220
Release Date:
2004-09-23
Publication Date:
2004-09-23
Publisher:
Palgrave MacMillan UK
Languages:
Original: English
ISBN10:
140393603X
ISBN13:
9781403936035
GPSR Manufacturer Reference:
[email protected]
Weight:
509 g
Height:
164 cm
Width:
242 cm
Thickness:
22 cm
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