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Building Great Customer Experiences

By Colin Shaw

Building Great Customer Experiences Law

Building Great Customer Experiences

By Colin Shaw

0 - Default Title
Description
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.
Product details
Edition:
1
Number of Pages:
224
Release Date:
2002-09-13
Publication Date:
2002-09-13
Publisher:
Palgrave MacMillan UK
Languages:
Original: English
ISBN10:
0333990137
ISBN13:
9780333990131
GPSR Manufacturer Reference:
[email protected]
Weight:
503 g
Height:
164 cm
Width:
242 cm
Thickness:
27 cm
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