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The Strategic Customer Success Manager
0 - Default Title
Description
But what if you could stop reacting to problems and instead become a trusted strategic partner who commands respect from both your customers and colleagues? Chad Horenfeldt-who has spent over two decades building high-performing customer success teams at Eloqua (Oracle), Kustomer (Meta), and other companies-shares a battle-tested approach to elevate your impact and advance your career.
In The Strategic Customer Success Manager, you will learn: How to quickly build unbreakable trust with customers Proven techniques for mastering strategic conversations, using frameworks and insights from leading CS practitioners Strategies for aligning with cross-functional teams across your organization A proven methodology for conducting impactful kickoffs, QBRs, and renewal and expansion conversations Practical strategies for identifying and handling at-risk accounts and preventing churn
This comprehensive playbook includes ready-to-use templates, actionable exercises, and scripts designed to immediately improve your effectiveness as a CS professional.
Don't wait for someone else to define what "being strategic" means. Take control of your career today and master the skills that will transform you from an ordinary CSM to a strategic advisor who drives measurable, exceptional results. Level up before you're left out.
Product details
Binding:
Paperback
Number of Pages:
414
Release Date:
2025-07-14
Publication Date:
2025-07-14
Publisher:
Chad Horenfeldt
Languages:
Original:
English
ISBN13:
9798218694265
Weight:
597 g
Height:
152 cm
Width:
229 cm
Thickness:
22 cm
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