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Mastering Customer Relations

By Roger Cartwright

Mastering Customer Relations

By Roger Cartwright

0 - Default Title
Description
This book provides the student with the concepts and their practical application behind the importance of Customer Relations, Customer Service and Customer Care. The book has been written for students of business studies, management and associated fields, the qualification frameworks for which include a study of customer relations either as cores or options. The book uses practical examples using real organisations from all sectors of economic and social activity to support the concepts that are introduced in an easy to read and assimilate format.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
252
Release Date:
2000-05-05
Publication Date:
2000-05-05
Publisher:
Bloomsbury Publishing plc
Languages:
Original: English
ISBN10:
0333801598
ISBN13:
9780333801598
GPSR Manufacturer Reference:
[email protected]
Weight:
389 g
Height:
156 cm
Width:
234 cm
Thickness:
14 cm
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