The Big Book of Customer Service Training Games

Name: The Big Book of Customer Service Training Games
Brand: McGraw-Hill Education
SKU: 9780070779747-V
Price: 2.49 EUR
Availability: InStock
Rating: 5 (1 reviews)

By Peggy Carlaw

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Description

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Product details

Binding:: Paperback
Edition:: 1
Number of Pages:: 226
Release Date:: 1998-09-22
Publication Date:: 1998-09-22
Publisher:: McGraw-Hill Education
Languages:: Original: English
ISBN10:: 0070779740
ISBN13:: 9780070779747
GPSR Manufacturer Reference:: [email protected]
Weight:: 431 g
Height:: 191 cm
Width:: 235 cm
Thickness:: 13 cm

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Very good

Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.

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