The Customer-Driven Company

Name: The Customer-Driven Company
Brand: Basic Books
Availability: OutOfStock
Rating: 5 (1 reviews)

By Whiteley, R. C.

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Description

An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.

Product details

Binding:: Paperback
Languages:: Original: English
Number of Pages:: 324
Publisher:: Basic Books
Publication Date:: 1993-03-31
Release Date:: 1993-04-21
ISBN / EAN:: 9780201608137
Weight:: 528 g
Dimensions:: 15/23/2 cm
GPSR Manufacturer Reference:: [email protected]

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