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The Customer-Driven Company

By Whiteley, R. C.

Product Image: The Customer-Driven Company

The Customer-Driven Company

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Description
An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.
Product details
Binding:
Paperback
Number of Pages:
324
Release Date:
1993-04-21
Publication Date:
1993-03-31
Publisher:
Basic Books
Languages:
Original: English
ISBN10:
0201608138
ISBN13:
9780201608137
GPSR Manufacturer Reference:
[email protected]
Weight:
528 g
Height:
152 cm
Width:
229 cm
Thickness:
19 cm

Condition

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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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