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Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution

By Review, Harvard Business

Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution Business, Finance & Career

Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution

Only 1 item left in stock
Description
Mastering difficult conversations with confidence. You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:- Uncovering the root cause of friction- Maintaining a positive mind-set- Untangling the problem together- Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
128
Release Date:
2016-02-16
Publication Date:
2016-02-16
Publisher:
Harvard Business Review Press
Languages:
Published: English, Original: English
ISBN10:
1633690784
ISBN13:
9781633690783
GPSR Manufacturer Reference:
[email protected]
Weight:
99 g
Height:
17.7 cm
Width:
12.7 cm
Thickness:
0.6 cm
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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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