Dealing with Difficult People

Name: Dealing with Difficult People
Brand: Harvard Business Review Press
SKU: 9781633696082-V
Price: 7.89 EUR
Availability: InStock
Rating: 5 (1 reviews)

By Review, Harvard Business

6 - Used - very good

Description

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including:- Daniel Goleman- Tony Schwartz- Nick Morgan- Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Product details

Binding:

Paperback

Edition:

1

Number of Pages:

160

Release Date:

2018-05-08

Publication Date:

2018-05-08

Publisher:

Harvard Business Review Press

Languages:

Original: English

ISBN10:

1633696081

ISBN13:

9781633696082

GPSR Manufacturer Reference:

[email protected]

Weight:

165 g

Height:

126 cm

Width:

177 cm

Thickness:

15 cm

Buy on Amazon

Condition

Show less

Very good

Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.

Used - very good €7,89

Used - acceptable €5,59

Available immediately

€7,89

Incl. VAT, plus shipping costs

6 - Used - very good

Verified second-hand article

Verified second-hand item

Free shipping from 19€

€7,89