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Keeping Score

By Brown, Mark Graham

Keeping Score Business, Finance & Career

Keeping Score

0 - Used - good
Description
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
224
Release Date:
2020-06-30
Publication Date:
2006-10-30
Publisher:
Productivity Press
Languages:
Original: English
ISBN10:
08144032711563273551
ISBN13:
9781563273551
GPSR Manufacturer Reference:
[email protected]
Weight:
332 g
Height:
15.2 cm
Width:
22.9 cm
Thickness:
1.2 cm
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