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Metrics for Service Management

Metrics for Service Management

0 - Default Title
Description
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
169
Release Date:
2012-03-25
Publication Date:
2011-10-15
Publisher:
Bernan Distribution
Languages:
Original: English
ISBN10:
9087536488
ISBN13:
9789087536480
Weight:
392 g
Height:
169 cm
Width:
238 cm
Thickness:
12 cm
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