Placeholder text

Go to cart

Metrics for IT Service Management

By Peter Brooks

Metrics for IT Service Management

Only 1 item left in stock
Description
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations. It also provides specific recommendations for applying metrics across the ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
208
Release Date:
2006-04-04
Publication Date:
2006-04-04
Publisher:
Van Haren Publishing
Languages:
Published: English, Original: English
ISBN10:
9077212698
Weight:
475 g

Condition

Show more

Show less
Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
Available immediately
€3,49

Incl. VAT, plus shipping costs

PayPal
Visa
Mastercard
American Express
Only 1 item left in stock

Verified second-hand article

Verified second-hand item

Free shipping from 19€

€3,49