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ITIL continual service improvement

By Great Britain: Cabinet Office

ITIL continual service improvement

Only 2 items left in stock
Description
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.
Product details
Binding:
Paperback
Edition:
2
Number of Pages:
257
Release Date:
2011-07-29
Publication Date:
2011-07-29
Publisher:
The Stationery Office Ltd
Languages:
Published: English, Original: English
ISBN10:
011331308X
Weight:
925 g
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The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
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