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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

By Brad Cleveland

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

0 - Used - good
Description
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
Product details
Binding:
Paperback
Release Date:
1997-01-01
Publication Date:
1997-01-01
Publisher:
Call Center Pr
Languages:
Published: English, Original: English
ISBN10:
0965909301
GPSR Manufacturer Reference:
[email protected]
Weight:
517 g
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