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Chief Customer Officer 2.0

By Jeanne Bliss

Chief Customer Officer 2.0 Law

Chief Customer Officer 2.0

Only 1 item left in stock
Description
Chief Customer Officer 2.0 gives you a proven framework that has launched and advanced the customer experience transformation in both business-to-consumer and business-to-business companies around the world. And it will take years off your learning curve. Written by Jeanne Bliss, a CCO practitioner for over twenty years, and pre-eminent thought leader on the role of the Customer Leadership Executive and customer experience, this book outlines in detail Jeanne's Five-Competency Model. The same model Jeanne uses to coach the C-Suite, Chief Customer Officers and Vice Presidents of Customer Experience globally. Using her framework, you will discover how to: - Manage and Honor Customers as Assets - Align Around Experience - Build a Customer Listening Path - Embed Experience Reliability and Innovation - Lead One Company Accountability, Leadership & Decision Making Chief Customer Officer 2.0 will quickly get you into action with a united leadership team, shifting your business focus to earning the right to growth, by improving customers' lives. In Chief Customer Officer 2.0, Jeanne Bliss provides practical guidance on how to embed the Five Competencies into the way your company develops products, goes to market, enables and rewards people, and conducts annual planning. And she fearlessly shares her leadership tools and 'recipe cards' developed over thirty-years as a Chief Customer Officer practitioner and coach, to support and enable your business transformation. Including over forty case studies of how Chief Customer Officers around the world embed these five competencies, this is the book you have been waiting for. The book that tells it like it really is and gives you the framework to begin to build your customer-driven growth engine - today.
Product details
Edition:
2
Number of Pages:
288
Release Date:
2015-06-15
Publication Date:
2015-07-03
Publisher:
John Wiley & Sons Inc
Languages:
Original: English
ISBN10:
1119047609
ISBN13:
9781119047605
GPSR Manufacturer Reference:
[email protected]
Weight:
486 g
Height:
154 cm
Width:
236 cm
Thickness:
30 cm
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