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Raving Fans!

By Kenneth Blanchard

Product Image: Raving Fans!

Raving Fans!

Only 3 items left in stock
Description
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day ¿ in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature ¿ not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace ¿ and turn their customers into raving, spending fans.
Product details
Binding:
Paperback
Number of Pages:
160
Release Date:
2011-09-01
Publication Date:
1998-06-15
Publisher:
HarperCollins Publishers
Languages:
Original: English
ISBN10:
00065306990007172370
ISBN13:
9780006530695
GPSR Manufacturer Reference:
[email protected]
Weight:
98 g
Height:
128 cm
Width:
195 cm
Thickness:
12 cm

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Good
The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
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