Placeholder text
The Lean Toolbox for Service Systems
By John Bicheno
Only 1 item left in stock
Description
The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach.
Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.
Product details
Binding:
Paperback
Number of Pages:
304
Release Date:
2008-01-31
Publication Date:
2008-01-10
Publisher:
Picsie Books
Languages:
Original:
English
ISBN10:
0954124448
ISBN13:
9780954124441
Weight:
576 g
Height:
178 cm
Width:
254 cm
Thickness:
16 cm
Condition
Show more
Show less
Show more
Show less
Good
The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
€4,49