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Fabled Service: Ordinary Acts, Extraordinary Outcomes

By Betsy Sanders

Fabled Service: Ordinary Acts, Extraordinary Outcomes book

Fabled Service: Ordinary Acts, Extraordinary Outcomes

Only 1 item left in stock
Description
Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you ess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service s, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to * Understand what motivates people and initiates action * Solve problems immediately and effectively... and more! Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which esses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking!
Product details
Edition:
1
Number of Pages:
128
Release Date:
1995-01-01
Publication Date:
1995-01-01
Publisher:
Jossey-Bass Inc.,U.S.
Languages:
Published: English, Original: English
ISBN10:
0893842702
Weight:
562 g

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The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
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