Placeholder text

Go to cart

MGMT LESSONS MAYO CLINIC PB

MGMT LESSONS MAYO CLINIC PB Medicine

MGMT LESSONS MAYO CLINIC PB

0 - Default Title
Description
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman: ¿ Demonstrate how a great service brand evolves from the core values that nourish and protect it ¿ Extrapolate instructive business lessons that apply outside healthcare ¿ Illustrate the benefits of pooling talent and encouraging teamwork ¿ Present a proven prescription for creating sustainable service excellence Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
306
Release Date:
2017-05-23
Publication Date:
2017-05-02
Publisher:
McGraw-Hill
Languages:
Original: English
ISBN10:
1260011836
ISBN13:
9781260011838
GPSR Manufacturer Reference:
[email protected]
Weight:
446 g
Height:
152 cm
Width:
229 cm
Thickness:
17 cm
Buy on Amazon
Currently sold out