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Accounts, Excuses, and Apologies

By Benoit, William L

Product Image: Accounts, Excuses, and Apologies

Accounts, Excuses, and Apologies

By Benoit, William L

0 - Default Title
Description
Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.
Product details
Binding:
Paperback
Number of Pages:
208
Release Date:
1994-12-05
Publication Date:
1994-12-05
Publisher:
SUNY Press
Languages:
Original: English
ISBN10:
0791421864
ISBN13:
9780791421864
GPSR Manufacturer Reference:
[email protected]
Weight:
346 g
Height:
152 cm
Width:
229 cm
Thickness:
12 cm
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