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Service Design for Business

By Ben Reason

Product Image: Service Design for Business

Service Design for Business

Only 3 items left in stock
Description
TRANSFORM YOUR CUSTOMERS' EXPERIENCE THROUGH SERVICE DESIGN > —FROM THE INTRODUCTION From Ben Reason, Lavrans Løvlie, and Melvin Brand Flu, the directors of Livework—the groundbreaking service design company—comes Service Design for Business. This is the indispensable guide for any organization that wants to move their customers to a more positive experience. The authors show how to transform your customer's experience and keep them engaged through the art of intentional service design. Written in practical terms, Service Design for Business offers all types of organizations (business-to-consumer, business-to-business, or government services) a proven, effective approach for better responding to customers' needs and demands, and provides a strategy that can be implemented immediately. Reason, Løvlie, and Brand Flu walk you through their winning service design approach to problem solving that can help your business succeed. They give you the tools to tackle the common challenges and resolve real issues in order to move your business forward. Organized for easy navigation, this essential handbook offers the information needed for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. For additional content, cases studies and tools relevant to this book, please visit: www.liveworkstudio.com/SDinB
Product details
Edition:
1
Number of Pages:
208
Release Date:
2016-01-22
Publication Date:
2015-12-14
Publisher:
Wiley
Languages:
Original: English
ISBN10:
1118988922
ISBN13:
9781118988923
GPSR Manufacturer Reference:
[email protected]
Weight:
377 g
Height:
156 cm
Width:
236 cm
Thickness:
27 cm

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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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