Customers The Day After Tomorrow

Name: Customers The Day After Tomorrow
Brand: Lannoo Publishers
Availability: OutOfStock
Rating: 5 (1 reviews)

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Description

Phase 3 of digitalization has started. A phase of artificial intelligence has revolutionized the buying behavior of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatization the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google Website: stevenvanbelleghem.com Youtube: StevenVanBelleghem/videos Twitter: @StevenVBe

Product details

Edition:

4

Number of Pages:

264

Release Date:

2018-03-20

Publication Date:

2017-11-28

Publisher:

Lannoo Publishers

Languages:

Original: English

ISBN10:

9401445214

ISBN13:

9789401445214

GPSR Manufacturer Reference:

[email protected]

Weight:

830 g

Height:

210 cm

Width:

250 cm

Thickness:

30 cm

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