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Customers The Day After Tomorrow

Customers The Day After Tomorrow Business, Finance & Career

Customers The Day After Tomorrow

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Description
Phase 3 of digitalization has started. A phase of artificial intelligence has revolutionized the buying behavior of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatization the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google Website: stevenvanbelleghem.com Youtube: StevenVanBelleghem/videos Twitter: @StevenVBe
Product details
Edition:
4
Number of Pages:
264
Release Date:
2018-03-20
Publication Date:
2017-11-28
Publisher:
Lannoo Publishers
Languages:
Original: English
ISBN10:
9401445214
ISBN13:
9789401445214
GPSR Manufacturer Reference:
Weight:
830 g
Height:
210 cm
Width:
250 cm
Thickness:
30 cm
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