TIMELY DELIVERY FACTORS OF PACKAGES IN COURIER AND LOGISTICS BUSINESS

Name: TIMELY DELIVERY FACTORS OF PACKAGES IN COURIER AND LOGISTICS BUSINESS
Brand: LAP LAMBERT Academic Publishing
Availability: OutOfStock
Rating: 5 (1 reviews)

By Melesse, Belesty Esubalew

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Description

This study investigates factors affecting the timely delivery of packages in the Express Mail Service (EMS) of the Ethiopian Postal Service. Using a quantitative approach with surveys from 169 employees, the research analyzed six key factors. The findings reveal that five factors have a statistically significant impact on On-Time Delivery (OTD). Operational issues (e.g., information accuracy, delivery models), human factors (e.g., experienced drivers, leadership), logistical capabilities (e.g., network coverage, IT), and external challenges like poor addressing systems/road congestion all positively influence OTD. Inefficient customs procedures and carrier performance were also significant but had a negative impact. Interestingly, customer-related issues were found to be statistically insignificant predictors. The regression model explained 71.3% of the variance in OTD. The study concludes by recommending that EMS management focus on improving internal operational accuracy, leadership, technological adoption, and fleet management, while also collaborating with government on addressing systems and streamlining customs processes to enhance delivery performance.

Product details

Binding:: Paperback
Number of Pages:: 108
Release Date:: 2025-11-25
Publication Date:: 2025-11-25
Publisher:: LAP LAMBERT Academic Publishing
Languages:: Original: English
ISBN10:: 6209282652
ISBN13:: 9786209282652
Weight:: 179 g
Height:: 15 cm
Width:: 22 cm
Thickness:: 0.7 cm

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