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Quality in the Public Sector

By Jennifer Bean

Quality in the Public Sector

Only 1 item left in stock
Description
Quality in the Public Sector is one of a series of books entitled "Essential Skills for the Public Sector". It sets out ways in which those providing public sector services can clarify what is meant by quality and how quality can be achieved. It considers issues such as setting standards, measuring and monitoring quality and the cost versus the benefit of introducing quality systems. It is increasingly important that quality services are maintained whilst striving towards achieving value for money from public funds. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self-development and continuous improvement. The style is simple, easy to read, and accessible to staff at all levels within an organisation. It is an essential addition to a manager’s toolkit of skills and knowledge.
Product details
Binding:
Paperback
Edition:
2
Number of Pages:
150
Release Date:
2011-11-01
Publication Date:
2011-11-01
Publisher:
HB Publications
Languages:
Original: English
ISBN10:
1899448829
ISBN13:
9781899448821
GPSR Manufacturer Reference:
[email protected]
Weight:
204 g
Height:
148 cm
Width:
210 cm
Thickness:
8 cm
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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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