Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

Name: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
Brand: McGraw-Hill Education - Europe
SKU: 9780071444538-V
Availability: OutOfStock
Rating: 5 (1 reviews)

By Robert Bacal

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Description

Most employees can benefit from learning to use specific verbal techniques to handle customers Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations of the techniques an employee can apply, plus 101 dialogues and scripts that can be learned and adapted for immediate use.

Product details

Binding:

Paperback

Edition:

1

Number of Pages:

240

Release Date:

2004-12-01

Publication Date:

2005-02-16

Publisher:

McGraw-Hill Education - Europe

Languages:

Original: English

ISBN10:

007144453X

ISBN13:

9780071444538

Weight:

245 g

Height:

128 cm

Width:

207 cm

Thickness:

15 cm

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Condition

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Very good

Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.

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