Mesurer et manager la qualité de service : la méthode CYQ

Name: Mesurer et manager la qualité de service : la méthode CYQ
Brand: EYROLLES
SKU: 9782914006422-G
Price: 4.49 EUR
Availability: InStock
Rating: 5 (1 reviews)

By Danièle Averous

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Description

Propose une méthode pour construire et animer un schéma d'amélioration de la qualité qui soit centré sur la satisfaction du client. Fondée sur un cycle service attendu, service voulu, service réalisé et service perçu, cette approche fait entrer la mesure de la qualité de service dans son processus. ©Electre 2025

Product details

Binding:

Paperback

Edition:

2

Number of Pages:

157

Release Date:

2004-02-09

Publication Date:

2004-02-13

Publisher:

EYROLLES

Languages:

Published: French, Original: French

ISBN10:

291400642X

Weight:

392 g

Height:

250 cm

Width:

170 cm

Thickness:

14 cm

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Condition

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Good

The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.

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