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The Customer Success Professional's Handbook
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Description
-Geoffrey A. Moore, Author, Crossing the Chasm and Zone to Win "Ashvin and Ruben have created an all-in-one guidebook for creating customers for life. This is required reading for anyone in the customer success profession."
-Nick Mehta, CEO, Gainsight, Co-Author, Customer Success "Ashvin and Ruben do an incredible job of taking you step-by-step to define and build a successful CS Organization. It is a must-read for any founder, CEO, executive, and customer success professional."
-Christina Kosmowski, VP, Global Head of Customer Success, Slack "The Customer Success Professional's Handook teaches you how to scale Customer Success, drive up NPS and revenue retention, and get out ahead of the competition. Customer Success should be a science and not just an art. The Handbook helps you realize that."
-Jason M. Lemkin, SaaStr CEO and Founder "This one-of-a-kind guide from leading experts. . . provides practitioners with actionable insights and advice to help them drive growth for their companies and succeed in their careers."
-Yamini Rangan, Chief Customer Officer, Dropbox ". . . the most comprehensive book that's ever been written on the critical steps for successfully implementing CS at scale. . . the Handbook not only communicates what needs to be done but how and why. . . a book that should be in the minds and on the desk of every CS professional."
-J.B. Wood, President and CEO, TSIA "Business Success = Customer Success. When companies realize this truth, they'll want this handbook!"
-Therese Tucker, CEO and Founder, BlackLine "This is a straight-up cookbook for one of the most important recipes in business growth today-the customer success organization."
-Jay Simons, President, Atlassian
Product details
Edition:
1
Number of Pages:
288
Release Date:
2020-03-19
Publication Date:
2020-01-15
Publisher:
Wiley
Languages:
Original:
English
ISBN10:
1119624614
ISBN13:
9781119624615
GPSR Manufacturer Reference:
Weight:
485 g
Height:
161 cm
Width:
234 cm
Thickness:
30 cm
Condition
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Like new
Items present themselves flawlessly, free of any signs of wear. Your new book may even be unread and your new media comes in impeccable condition, including an undamaged dust jacket or original foil packaging.
€14,79