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Customer Experience

By Naeem Arif

Customer Experience

By Naeem Arif

Only 1 item left in stock
Description
AVAILABLE RIGHT NOW, NO DELAYS - 22 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles. Contributors are experienced, qualified and certified CX experts including Ian Golding, Gayana Helder, Olga Guseva, Duong Nguyen, Jonathan Daniels, Ben Phillips, Naeem Arif, Hannah Foley, Megan Germann, Patricia Sanchez Diaz, Marleen van Wijk, Nick Meinertzhagen, Alec Dalton, Anna Stoll, Daniel Dougherty, Narjès Boufaden, Rohilla Nasreen, Marc Karschies, Ruth Crowley, Janelle Mansfield, Michele Badenhorst and Gabriela Geeson.Topics include:
Customer centric culture
Organisation adoption and accountability
VoC insight and understandings
CX design and improvement
CX metrics, measurement and ROI
CX strategyThis is an extraordinary volume packed with frontline experience, insight and value for anyone wanting to dramatically enhance the customer experience in their organization.
Product details
Binding:
Paperback
Number of Pages:
214
Release Date:
2019-11-16
Publication Date:
2019-11-16
Publisher:
Spunky Fantasy Services
Languages:
Original: English
ISBN10:
1912774410
ISBN13:
9781912774418
Weight:
276 g
Height:
140 cm
Width:
216 cm
Thickness:
12 cm

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