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Internal service quality and sustainable human resources management

By Angelina Tschische

Internal service quality and sustainable human resources management Law

Internal service quality and sustainable human resources management

0 - Default Title
Description
Staff are highly valued in the service-intensive hotel industry. It is therefore necessary to address the ever-growing challenge of staff shortages in this sector! In this context, can internal service quality be a success factor for small and medium-sized hotel businesses? How do customer and employee satisfaction influence each other and what effects does this have on internal and, subsequently, external service quality?
Product details
Binding:
Paperback
Number of Pages:
80
Release Date:
2025-12-22
Publication Date:
2025-12-22
Publisher:
Our Knowledge Publishing
Languages:
Original: English
ISBN10:
6209411517
ISBN13:
9786209411519
GPSR Manufacturer Reference:
[email protected]
Weight:
137 g
Height:
150 cm
Width:
220 cm
Thickness:
5 cm
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