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A Practical Guide to Call Center Technology

By Andrew Waite

A Practical Guide to Call Center Technology

By Andrew Waite

0 - Default Title
Description
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
504
Release Date:
2002-01-02
Publication Date:
2002-01-02
Publisher:
CRC Press
Languages:
Original: English
ISBN10:
1578200946
ISBN13:
9781578200948
GPSR Manufacturer Reference:
[email protected]
Weight:
723 g
Height:
152 cm
Width:
229 cm
Thickness:
27 cm
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