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Listening

By Madelyn Burley-Allen

Product Image: Listening

Listening

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Description
A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions—millions of dollars’ worth of mistakes just because most people don’t know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you—professionally, socially, and personally. With her time-tested techniques, you’ll learn how to: - Eliminate distractions and improve your concentration on what is being said - Locate key words, phrases, and ideas while listening - Cut through your own listening biases - Interpret body language clues - Ask constructive, nonthreatening questions that elicit real information - Get others to listen to you - Master a whole range of listening skills that you can use on the job and in your personal life Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.
Product details
Binding:
Paperback
Edition:
2
Number of Pages:
210
Release Date:
1995-03-29
Publication Date:
1995-02-06
Publisher:
John Wiley & Sons
Languages:
Original: English
ISBN10:
0471015873
ISBN13:
9780471015871
GPSR Manufacturer Reference:
[email protected]
Weight:
340 g
Height:
19 cm
Width:
23 cm
Thickness:
1 cm

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The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
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