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Sustainability Transformation of Higher Education Institutions

By Ali Kara

Sustainability Transformation of Higher Education Institutions Law

Sustainability Transformation of Higher Education Institutions

0 - Default Title
Description
Because of their fundamental mission, generating knowledge through research and disseminating it via teaching and publications, Higher Education Institutions (HEIs) can serve as a vehicle for enacting new worldviews and approaches for sustainability transformation. This book explores the realised and unrealised potential of HEIs to achieve this, adopting a relationship quality management framework. This involves understanding the sustainability needs, preferences, and behaviours of both internal and external stakeholders to deliver satisfying stakeholder experiences, co-creating and communicating sustainable value, thereby fostering stakeholder trust and long-term commitment.
This book presents relationship quality management concepts and tools for identifying and transforming stakeholder sustainability needs into action for the benefit of HEI’s sustainability transformation. It includes practical insights into the application of relationship quality management tools such as Kano-analysis, the measurement of perceived service quality in higher education (HEdPERF), stakeholder and materiality matrix, Quality Function Deployment (QFD), Analytic Hierarchy Process (AHP), or the Net Promoter Score (NPS) for assessing HEI customer satisfaction and referral behaviour. It will be of great interest to scholars and students, as well as HEI employees working on sustainability strategy and stakeholder engagement.
Product details
Number of Pages:
360
Release Date:
2026-01-25
Publication Date:
2026-01-03
Publisher:
Palgrave Macmillan
Languages:
Original: English
ISBN10:
3032115876
ISBN13:
9783032115874
GPSR Manufacturer Reference:
[email protected]
Weight:
576 g
Height:
153 cm
Width:
216 cm
Thickness:
24 cm
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