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ITIL foundation handbook

By Claire Agutter

Product Image: ITIL foundation handbook

ITIL foundation handbook

By Claire Agutter

0 - Default Title
Description
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Product details
Binding:
Paperback
Edition:
3
Number of Pages:
310
Release Date:
2012-01-30
Publication Date:
2012-01-31
Publisher:
TSO
Languages:
Original: English
ISBN10:
0113313497
ISBN13:
9780113313495
GPSR Manufacturer Reference:
[email protected]
Weight:
289 g
Height:
111 cm
Width:
148 cm
Thickness:
20 cm
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