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Telephone and Helpdesk Skills

By Adrian Wallwork

Product Image: Telephone and Helpdesk Skills

Telephone and Helpdesk Skills

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Description
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills
The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
196
Release Date:
2014-06-20
Publication Date:
2014-06-20
Publisher:
Springer
Languages:
Original: English
ISBN10:
1493906372
ISBN13:
9781493906376
GPSR Manufacturer Reference:
[email protected]
Weight:
306 g
Height:
155 cm
Width:
235 cm
Thickness:
11 cm
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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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