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Practical Customer Success Management
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Description
Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task.
Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool's use is clearly explained within the book, and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit.
Product details
Edition:
1
Number of Pages:
280
Release Date:
2019-06-24
Publication Date:
2019-06-24
Publisher:
Productivity Press
Languages:
Original:
English
ISBN10:
0367182769
ISBN13:
9780367182762
GPSR Manufacturer Reference:
Weight:
727 g
Height:
183 cm
Width:
260 cm
Thickness:
20 cm
Condition
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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
€12,69