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Delivering Quality Service: Balancing Customer Perceptions and Expectations

By Zeithaml, Valarie A.

Product Image: Delivering Quality Service: Balancing Customer Perceptions and Expectations

Delivering Quality Service: Balancing Customer Perceptions and Expectations

Only 1 item left in stock
Product details
Number of Pages:
226
Release Date:
1990-03-19
Publication Date:
1990-03-19
Publisher:
Free Press
Languages:
Published: English, Original: English
ISBN10:
0029357012
ISBN13:
9780029357019
Weight:
386 g
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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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