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Re-organising Service Work

By Shire, Karen A.

Re-organising Service Work

By Shire, Karen A.

0 - Default Title
Description
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.
Product details
Edition:
1
Number of Pages:
244
Release Date:
2017-09-30
Publication Date:
2017-06-29
Publisher:
Routledge
Languages:
Original: English
ISBN10:
1138718432
ISBN13:
9781138718432
GPSR Manufacturer Reference:
[email protected]
Weight:
534 g
Height:
161 cm
Width:
240 cm
Thickness:
18 cm
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