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Terms and Conditions

General Terms and Conditions for momox-books.com

in the version from 05.05.2026

I. Scope

  1. Our deliveries and services to our customers based on orders placed in our Internet store www.medimops.de (hereinafter referred to as the "Internet Shop") are provided exclusively on the basis of these General Terms and Conditions in their current version. They become part of the contract at the time of the order.

  2. These General Terms and Conditions apply to the sale and delivery of used and new books, CD, DVD, software and computer games (hereinafter "Goods").

  3. These General Terms and Conditions apply only to consumers pursuant to section 13 BGB (German Code Civil).

  4. You must be at least 18 years old to purchase products from us.

  5. We ask that you create one customer account per person.

II. Offers, Conclusion of Contract

All offers in our internet store are not binding, but are to be understood as an invitation to the customer to make us a contract offer. By sending an order to us, the customer makes an offer to purchase the ordered goods. Immediately after receipt of the order, the customer receives a confirmation from us about the receipt of the order, which does not constitute an acceptance of the offer. Our acceptance takes place by notification of dispatch (by e-mail). A purchase contract is only concluded with the acceptance.

III. cancellation policy

Right of withdrawal

You have the right to withdraw this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us of momox SE - momox-books, Schreiberhauer Straße 30, 10317 Berlin, Germany (phone number: 0049 (0)30 / 488 288 200, e-mail: [email protected]), by means of a clear statement (e.g. a letter sent by mail, fax or e-mail) about your decision to withdraw this contract. You can use the attached sample withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal


If you withdraw this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us or to momox-books ℅ medimops Retoure, Am alten Flughafen 100, 04356 Leipzig, Germany, without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of fourteen days. You bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


Download withdrawal form

 

IV. Prices, shipping costs, delivery

  1. Our prices include VAT and packaging, but do not include shipping costs. These will be invoiced separately, as shown in each case in the Internet store.

  2. We ship the available goods (transfer to the shipping company) after the acceptance of your order, but not before the day of receipt of the full purchase price, including shipping costs. Excluded from this is the purchase on account. Shipping route and shipping method are chosen by us. We are not responsible for delays caused by the shipping company.

  3. The risk of accidental loss and accidental deterioration of the goods shall pass to our customer upon handover of the shipment. If the goods are lost or damaged during shipment, the customer does not have to pay for them.

V. Terms of payment

  1. We only deliver against payment using the payment methods specified on the order page.

  2. All payment methods listed on the order page are treated as advance payment methods. The customer’s obligation to pay arises upon conclusion of the purchase contract.

  3. We retain ownership of the delivered goods in all cases until the purchase price, including shipping costs, has been paid in full.

  4. In the event of the customer’s default in payment, we are entitled—without withdrawing from the purchase contract and without setting an additional deadline—to demand the provisional return of the goods that remain our property, at the customer’s expense.

  5. Payment Methods

    • PayPal
       During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us.

      After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is then carried out automatically by PayPal immediately afterwards. Further information will be provided during the ordering process.

    • Credit Card, Apple Pay, and Google Pay (via Shopify Payments) 
      Credit Card Payment

Payment by credit card as well as via Apple Pay and Google Pay is processed through Shopify Payments, a service provided by Shopify International Limited, company registration number 560279, 2nd Floor, 1–2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland.

Payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland.

If one of these payment methods is selected, the specified payment method will be charged after the order has been completed.

When using Apple Pay or Google Pay, the payment is made using the payment method stored there. The respective provider’s (Apple or Google) terms of use also apply.

VI. Vouchers

  1. Campaign vouchers / bonus vouchers / newsletter vouchers

If a campaign, bonus, or newsletter voucher is not fully redeemed, the remaining balance of the bonus voucher will be forfeited. In the event of a return, vouchers will neither be paid out nor can they be reused.

If such a voucher is used to purchase one or more items that fall under the voucher conditions, the value of the voucher will be allocated proportionally based on the value of the goods and deducted from the price of the respective items. If you return one or more items, the refunded amount will correspond to the reduced price of each item, i.e., the item price minus the proportional share of the voucher applied to that item.

Further conditions applicable to the respective vouchers, as communicated at the time they are issued, shall apply.

  1. Purchase vouchers / payout vouchers

Purchase vouchers or payout vouchers selected for the purchase value at momox.de or momox.at are valid for 3 years.

The right of withdrawal for purchase vouchers or payout vouchers is governed by the cancellation policy set out in Section III.

If the order value exceeds the amount of the purchase or payout voucher, you may pay the difference using one of the available payment methods. If the order value is lower than the voucher balance, the remaining amount will be retained and can be redeemed with your next order.

If a contract is reversed for any reason, we will refund the purchase price or value by issuing a credit in the form of a new purchase or payout voucher or by reloading an existing voucher, and, where applicable, via the additionally used payment method.

Further conditions applicable to the respective vouchers, as communicated at the time they are issued, shall apply.

 

VII. Retention of title

  1. We retain ownership of the delivered goods in any case until full payment of the purchase price, including shipping costs.

  2. In the event of default in payment on the part of the customer, we shall be entitled, even without withdrawing from the purchase contract and without setting a grace period, to demand at the customer's expense the provisional surrender of the goods which are our property.

VIII. Rights of the customer in case of defects

  1. All goods from our Internet store are subject to the statutory warranty rights.

  2. Warranty claims of the customer shall get statute-barred after the expiry of two years from the delivery of the used goods, unless otherwise agreed; after the expiry of two years from the delivery of new goods. Instead of these periods, the statutory limitation periods shall apply in the following cases:

a) in the case of liability due to intention,
b) in the case of fraudulent concealment of a defect
c) for claims against us for damages arising from injury to life, limb or health in the case of a negligent breach of duty by us or an intentional or negligent breach of duty by one of our legal representatives or vicarious agents and
d) for claims for other damages based on a grossly negligent breach of duty or an intentional or grossly negligent breach of duty by one of our legal representatives or vicarious agents

IX. Claims for damages

  1. We shall be liable in accordance with the statutory provisions insofar as the customer asserts claims for damages and reimbursement of expenses (hereinafter: claims for damages) which are based on intent, gross negligence or the culpable breach of a material contractual obligation. In the event of gross negligence and in the event of a breach of a material contractual obligation, however, our liability shall be limited to the damage typically foreseeable in view of the type of goods and their regular use. An essential contractual obligation is an obligation the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner may regularly rely on.

  2. Liability for culpable injury to life, limb or health shall remain unaffected; this shall also apply to mandatory liability under the Product Liability Act and if we have assumed a guarantee for the quality of the goods.

  3. Insofar as the customer is entitled to claims for damages under this clause, these shall become statute-barred twelve months after delivery. In the case of claims for damages due to injury to life, limb, health or freedom and in the case of claims for damages under the Product Liability Act, the statutory limitation periods shall apply.

X. Prohibition of Manipulation and Fake Accounts

  1. Customers undertake to refrain from any misuse of our online shop that is aimed at or capable of artificially influencing platform mechanisms, prices, rankings, or transactions.

  2. The following actions are expressly prohibited:

    a. Price manipulation, i.e. the targeted purchase of goods from certain brands or product groups with the aim of manipulating sales prices or pricing mechanisms, or any other action that is capable of unfairly altering the platform’s internal pricing logic or ranking systems.

    b. Fake customer accounts or multiple customer accounts, i.e. registering under false or misleading information, creating and using multiple customer accounts without our explicit consent, using automated systems, scripts, or bots to create or manage customer accounts, or sharing one’s own customer account or using another person’s account without authorization.

X. Prohibition of Manipulation and Fake Accounts

  1. Customers undertake to refrain from any misuse of our online shop that is aimed at or capable of artificially influencing platform mechanisms, prices, rankings, or transactions.

  2. The following actions are expressly prohibited:

    1. Price manipulation, i.e. the targeted purchase of goods from certain brands or product groups with the aim of manipulating sales prices or pricing mechanisms, or any other action that is capable of unfairly altering the platform’s internal pricing logic or ranking systems.

    2. Fake customer accounts or multiple customer accounts, i.e. registering under false or misleading information, creating and using multiple customer accounts without our explicit consent, using automated systems, scripts, or bots to create or manage customer accounts, or sharing one’s own customer account or using another person’s account without authorization.

  3. In the event of reasonable suspicion of any of the prohibited actions pursuant to Section VIII.2, we are entitled to:

    1. temporarily or permanently block the affected customer accounts;

    2. reject ongoing transactions;

    3. request additional proof of identity and transaction documentation (e.g. official ID, payment receipts).

  4. A reasonable suspicion pursuant to Section VIII.3 exists in particular if unusual or conspicuous trading or transaction patterns are detected.

  5. In the event that prohibited actions pursuant to Section VIII.2 are confirmed, we are entitled to:

    1. permanently block the affected customer accounts;

    2. reverse or reject ongoing or completed transactions;

    3. claim damages in cases of intentional or grossly negligent conduct; and

    4. file a criminal complaint if necessary.

XI. Applicable law

 

The contracts concluded between us and the customers are subject to the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The non-exclusive place of jurisdiction is Berlin. This means that claims in connection with these General Terms and Conditions arising from mandatory consumer-protective legal standards can be asserted either in Germany or in the member state in which you live.

XII. Contract text storage

 

We save the text of the contract and send you the order data and our GTC by e-mail. You can also view and download the GTC at any time here on this page. You can view your past orders in our customer login.

XIII. Imprint

 

momoxbooks.com is an operation of momox SE | Schreiberhauer Straße 30 | 10317 Berlin, Germany

represented by the Management Board, Anne Claudia Frese (Chairperson) and Christian von Hohnhorst

VAT ID: DE266608643 | Commercial Register HRB 248162 B | Local Court of Berlin Charlottenburg