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INSPIRED: How to Create Tech Products Customers Love
INSPIRED: How to Create Tech Products Customers Love
from  Marty CaganUsed - very goodBook - Used - very good
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Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
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The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
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Crowning the Customer: How to Become Customer-driven
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
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The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
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Moments of Truth
Moments of Truth
from  Jan CarlzonUsed - very goodBook - Used - very good
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
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Delivering Happiness: A Path to Profits, Passion, and Purpose
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Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
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Building a Storybrand: Clarify Your Message So Customers Will Listen
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The Connected Company
The Connected Company
from  Dave GrayUsed - goodBook - Used - good
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Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
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The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
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Lean UX: Applying Lean Principles to Improve User Experience
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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
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Delivering Happiness: A Path to Profits, Passion, and Purpose
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
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The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
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Scoring Points: How Tesco Is Winning Customer Loyalty
Scoring Points: How Tesco Is Winning Customer Loyalty
from  Clive HumbyUsed - very goodBook - Used - very good
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The Ten Principles Behind Great Customer Experiences (Financial Times)
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Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
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