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The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs
New €38.81
You save €6.32 (16%)
Book€32.49
You save €6.32 (16%)
New €38.81€32.49

Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams
New €38.00
You save €15.21 (40%)
Book€22.79
You save €15.21 (40%)
New €38.00€22.79

Customer Experience visualisieren und verstehen: Durch Journeys, Service Blueprints und Diagramme zu einer erfolgreichen Kundenausrichtung (Animals)
New €42.90
You save €11.11 (25%)
Book€31.79
You save €11.11 (25%)
New €42.90€31.79