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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

 
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Description

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

Product details

EAN/ISBN:
9781349477340
Edition:
1st ed. 2015
Medium:
Paperback
Number of pages:
184
Publication date:
2015-01-01
Publisher:
Palgrave Macmillan
Manufacturer:
Unknown
EAN/ISBN:
9781349477340
Edition:
1st ed. 2015
Medium:
Paperback
Number of pages:
184
Publication date:
2015-01-01
Publisher:
Palgrave Macmillan
Manufacturer:
Unknown

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