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Customer Experience: Future Trends and Insights

 
From C. Shaw
Customer Experience: Future Trends and Insights

Description

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.

Product details

EAN/ISBN:
9781349320271
Edition:
1st ed. 2010
Medium:
Paperback
Number of pages:
220
Publication date:
2016-06-05
Publisher:
Palgrave Macmillan
Languages:
english
Manufacturer:
Unknown
EAN/ISBN:
9781349320271
Edition:
1st ed. 2010
Medium:
Paperback
Number of pages:
220
Publication date:
2016-06-05
Publisher:
Palgrave Macmillan
Languages:
english
Manufacturer:
Unknown

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