{"product_id":"unknown-itil-service-support-best-practice-9780113309573","title":"Itil Service Support Best Practice","description":"Cet ouvrage décrit les fonctions \u0026amp; processus de soutien des services d'ITIL: Le centre de services (Service Desk) La gestion des incidents (Incident Management) La gestion des problèmes (Problem Management) La gestion des changements (Change Management) La gestion des mises en production (Release Management) La gestion des configurations (Configuration Management)","brand":"Stationery Office Books","offers":[{"title":"Default Title","offer_id":53893571674454,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":false}],"url":"https:\/\/www.momoxbooks.com\/products\/unknown-itil-service-support-best-practice-9780113309573","provider":"momoxbooks","version":"1.0","type":"link"}