{"product_id":"sternberg-torsten-it-service-management-mit-dem-sap-solution-manager-change-request-management-service-desk-problem-management-incident-management-sap-press-9783836219181","title":"IT-Service-Management mit dem SAP Solution Manager: Change-Request-Management, Service Desk, Problem-Management, Incident-Management (SAP PRESS)","description":"\u003cp\u003eErfahren Sie, wie Sie IT-Services mithilfe des SAP Solution Managers standardisiert gestalten, Probleme schnell bearbeiten und Problemlösungen dokumentieren. Lernen Sie Funktionen und Konfiguration des neuen IT-Service-Managements in Release 7.1 kennen - vom Incident Management über das Problem Management bis zum Change Request Management. So haben Sie Ihre IT-Infrastruktur stets unter Kontrolle!\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003cb\u003eAus dem Inhalt:\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul\u003e\n \u003cli\u003eSAP Solution Manager 7.1\u003c\/li\u003e\n \u003cli\u003eIT-Service-Management\u003c\/li\u003e\n \u003cli\u003eDefinition nach ITIL\u003c\/li\u003e\n \u003cli\u003eApplication-Incident-Management\u003c\/li\u003e\n \u003cli\u003eProblem-Management\u003c\/li\u003e\n \u003cli\u003eChange-Request-Management\u003c\/li\u003e\n \u003cli\u003eTest-Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eGalileo Press heißt jetzt Rheinwerk Verlag.\u003c\/p\u003e\n\u003cbr\u003e","brand":"SAP PRESS","offers":[{"title":"Used - good","offer_id":53210222494038,"sku":"9783836219181-G","price":4.69,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9783836219181_1_04fa0ee5-57cc-4636-a69e-7d7552b79bdd.jpg?v=1782333680","url":"https:\/\/www.momoxbooks.com\/products\/sternberg-torsten-it-service-management-mit-dem-sap-solution-manager-change-request-management-service-desk-problem-management-incident-management-sap-press-9783836219181","provider":"momoxbooks","version":"1.0","type":"link"}