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Emotional Business
Emotional Business
0 - Default Title
Description
In today's knowledge-driven and service centered economy, emotional excellence isn't idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun.
Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to:
¿ Evoke intense customer passion to boost sales
¿ Eliminate the financial self-destruction of infighting
¿ Excite employees to care for each other to ensure effectiveness
Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.
Product details
Number of Pages:
230
Release Date:
2012-06-27
Publication Date:
2012-06-26
Publisher:
Author Solutions Inc
Languages:
Original:
English
ISBN10:
1475926189
ISBN13:
9781475926187
Weight:
547 g
Height:
157 cm
Width:
235 cm
Thickness:
18 cm
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