{"product_id":"mcconnon-shay-managing-conflict-in-the-workplace-4th-edition-9781845284138","title":"Managing Conflict in the Workplace 4th Edition","description":"This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win. Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.","brand":"Little, Brown Book Group","offers":[{"title":"Used - good","offer_id":53419805311318,"sku":"9781845284138-G","price":3.49,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9781845284138_1.jpg?v=1778193178","url":"https:\/\/www.momoxbooks.com\/products\/mcconnon-shay-managing-conflict-in-the-workplace-4th-edition-9781845284138","provider":"momoxbooks","version":"1.0","type":"link"}