{"product_id":"marianna-sigala-case-based-research-in-tourism-travel-and-hospitality-9789819718931","title":"Case Based Research in Tourism, Travel, and Hospitality","description":"Chapter 1. Introduction: Case Based Research in Tourism, Travel, and Hospitality - Rethinking Theory and Practice.- Part 1. Leadership and Strategy.- Chapter 2. Leadership and Agility: What Can We Learn From Melbourne Quarantine Hotel During the COVID-19 Pandemic?.- Chapter 3. COVID-19 Disruption at Mullaloo Wharf Apartment Hotel: Choosing a Strategic Route to Success.- Chapter 4. Social Media and Crisis Communication: Managing or Creating a Crisis? Lessons Learnt from Hotel Amarilis.- Chapter 5. Sales Leadership in Tourism: The Case of Contiki Canada.- Part 2. Innovation and EntrepreneurshipChapter 6. Measuring Hotel and Resort Performances During and Post COVID-19: A Balanced Scorecard Approach.- Chapter 7. Yoho Bed: Scaling up a Platform Business in the Hospitality Industry.- Chapter 8. Cutting Retention With a Knife: Managing COVID-19-Impacted Turnover Within the Rooms and Culinary Departments at Fairmont Banff Springs.- Chapter 9. Driving Innovation and Embracing Change During a Pandemic with Pricing \u0026amp; Analytics Automation - The Case of ALH Hotels.- Chapter 10. Closing the Service Innovation Gap in Hospitality Management: The Case of a Fast Food Chain in Switzerland .- Chapter 11. Product Development for the HAJ Restaurant Chain Based on Financial, Resilience, and Stakeholder Perspectives.- Part 3. Sustainability and Community Engagement.- Chapter 12. Community Involvement in Cultural Heritage Tourism: The Case of Ngorongoro Conservation Area, Tanzania.- Chapter 13. Sustainable Tourism Development: The Challenges of Small Business in a Shadow Destination.- Chapter 14. Backwater Tourism and Houseboat Operations in Vembanad, Kerala: Competing Uses \u0026amp; Management Conflicts.","brand":"Springer","offers":[{"title":"Default Title","offer_id":53685693448534,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":false}],"url":"https:\/\/www.momoxbooks.com\/products\/marianna-sigala-case-based-research-in-tourism-travel-and-hospitality-9789819718931","provider":"momoxbooks","version":"1.0","type":"link"}