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Quality is Everybody's Business

By Townsend, Patrick L

Product Image: Quality is Everybody's Business

Quality is Everybody's Business

By Townsend, Patrick L

0 - Default Title
Description
Done correctly, TQM can be implemented in six to eight months, and that includes actively involving everyone on the payroll and seeing positive bottom line results virtually immediately. Quality is Everybody's Business discusses how to define and implement a complete quality process. The author explores the relationship between the three major components of a quality process - leadership, participation, and measurement - and shows how to untangle complex theory into everyday guidelines. Whether a TQM process is in place or just beginning to implement one, Quality is Everybody's Business provides the tools to make it a complete quality process.
Product details
Edition:
illustrated
Number of Pages:
396
Release Date:
2000-01-01
Publication Date:
1999-12-03
Publisher:
CRC Press
Languages:
Original: English
ISBN10:
1574442848
ISBN13:
9781574442847
GPSR Manufacturer Reference:
[email protected]
Weight:
757 g
Height:
161 cm
Width:
240 cm
Thickness:
26 cm
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