{"product_id":"khosla-manisha-rethinking-quality-a-conceptual-study-of-teaching-learning-in-punjab-9786207650545","title":"Rethinking Quality: A Conceptual Study of Teaching-Learning in Punjab","description":"This conceptual and literature-based study rethinks quality assurance in technical education by proposing the evaluation of teaching-learning effectiveness through a modified SERVQUAL framework. Focusing on Punjab's state technical universities, it conceptualizes education as a service process and explores stakeholder perceptions-students as external and teachers as internal customers. The study draws entirely from secondary sources and theory, identifying key service quality dimensions-reliability, responsiveness, assurance, empathy, and tangibility-as vital to educational effectiveness. It reviews existing literature on teaching-learning quality, stakeholder satisfaction, digital learning, and institutional practices, particularly in the post-COVID and NEP 2020 context. The book develops a theoretical model for assessing teaching-learning quality, offering a scholarly base for future empirical research. It advocates a student-centered, service-oriented approach to enhance quality assurance in India's technical higher education landscape.","brand":"LAP LAMBERT Academic Publishing","offers":[{"title":"Default Title","offer_id":53713500143958,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9786207650545_1_05f2ac56-0d53-43d4-8f4d-06fdf107cf94.jpg?v=1781765941","url":"https:\/\/www.momoxbooks.com\/products\/khosla-manisha-rethinking-quality-a-conceptual-study-of-teaching-learning-in-punjab-9786207650545","provider":"momoxbooks","version":"1.0","type":"link"}