{"product_id":"jouini-oualid-gestion-des-operations-dans-les-centres-d-appels-applications-de-modeles-stochastiques-9786131501067","title":"Gestion des opérations dans les centres d'appels : Applications de Modèles Stochastiques","description":"Call centers have emerged as the primary vehicle for firms to interact with consumers, transforming consumer service jobs once characterized by variety and personal relationships into routinized and high speed operations... ©Electre 2026","brand":"Éditions universitaires européennes","offers":[{"title":"Default Title","offer_id":53898893427030,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/5829\/5382\/files\/product_image_9786131501067_1.jpg?v=1781873489","url":"https:\/\/www.momoxbooks.com\/products\/jouini-oualid-gestion-des-operations-dans-les-centres-d-appels-applications-de-modeles-stochastiques-9786131501067","provider":"momoxbooks","version":"1.0","type":"link"}