{"product_id":"john-tschohl-achieving-excellence-through-customer-service-9780963626844","title":"Achieving Excellence Through Customer Service","description":"A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.","brand":"Best Sellers Publishing,U.S.","offers":[{"title":"Default Title","offer_id":53884852765014,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":false}],"url":"https:\/\/www.momoxbooks.com\/products\/john-tschohl-achieving-excellence-through-customer-service-9780963626844","provider":"momoxbooks","version":"1.0","type":"link"}